Refund policy
Returns and refunds policy
In accordance with applicable consumer legislation, customers have 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to provide a reason.
Conditions for returns
For a return to be accepted, the product must meet the following conditions:
- Be unused
- Remain in its original, intact and sealed packaging
- Be in perfect condition, with no signs of handling
For reasons of hygiene and health protection, returns of products that have been unsealed, opened or used are not accepted, in accordance with Article 103.e of Royal Legislative Decree 1/2007.
Return procedure
To request a return, the customer must first contact info@fitobotanic.com, stating the order number and the reason for the return.
Once the request has been accepted, instructions for returning the product will be provided.
Return costs
Return shipping costs are borne by the customer, except in the case of a defective product or an error attributable to FitoBotanic.
Refunds
Once the returned product has been received and checked, the corresponding amount will be refunded using the same payment method used for the purchase, within a maximum of 14 calendar days.
Initial shipping costs are non-refundable unless the return is due to an error by FitoBotanic.
Defective products or order errors
If a defective or incorrect product is received, the customer must notify info@fitobotanic.com within a maximum of 48 hours of receiving the order, attaching photographs of the product and packaging.