Privacy policy
PRIVACY POLICY
In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), users are informed of this Privacy Policy.
FitoBotanic® regards the protection of personal data as an extension of respect for the individual, applying principles of lawfulness, data minimisation, transparency and accountability to all processing activities.
1. Data controller
Controller:
Noyon Bhowmik Deb
Trading name:
FitoBotanic®
Tax ID (NIF):
54706008W
Tax address:
Carrer Santa Rosalía, 64, 7-1
08035 – Barcelona
Spain
Contact email:
info@fitobotanic.com
2. Principles applied to data processing
FitoBotanic® processes personal data in accordance with the principles established in the GDPR:
- Lawfulness, fairness and transparency
- Purpose limitation
- Data minimisation
- Accuracy
- Storage limitation
- Integrity and confidentiality
- Accountability
Only data strictly necessary for each purpose is collected.
3. Personal data processed
The categories of data that may be processed are:
- Identification data: first and last name
- Contact data: email address, postal address, telephone number
- Purchase and billing data
- Shipping data
- Technical and browsing data (IP address, device, cookies, interaction with the website)
👉 Health data and special categories of personal data are not processed, in accordance with Article 9 of the GDPR.
4. Purposes of processing
Personal data is processed for the following legitimate purposes:
- Managing the commercial and contractual relationship
- Processing orders, payments, shipments and returns
- Managing customer accounts
- Responding to enquiries and requests for information
- Complying with legal, tax and accounting obligations
- Sending informational or commercial communications only where express consent has been given
- Analysing website use for statistical purposes and to improve the user experience
Under no circumstances will the data be used for purposes incompatible with those described here.
5. Legal basis for processing
The processing of personal data is based on the following legal grounds:
- Performance of a contract (Article 6(1)(b) GDPR)
- Compliance with legal obligations (Article 6(1)(c) GDPR)
- Consent of the data subject, where required (Article 6(1)(a) GDPR)
- Legitimate interests, in cases relating to service improvement and website security (Article 6(1)(f) GDPR)
6. Data retention
Personal data will be retained:
- For as long as a contractual or commercial relationship exists
- For the periods required by tax and accounting regulations
- Until the user requests deletion, where applicable
Once those periods have expired, the data will be securely deleted.
7. Recipients of personal data
Personal data may be disclosed exclusively to:
- Shopify Inc., as provider of the e-commerce platform
- Payment service providers (Stripe, PayPal or others)
- Transport and logistics companies
- Technology and analytics providers
- Public authorities where legally required
Some providers may be located outside the European Economic Area. In such cases, FitoBotanic® ensures that appropriate legal safeguards are in place in accordance with Articles 44 and following of the GDPR.
8. User rights
Users may exercise the following rights at any time:
- Access to their personal data
- Rectification of inaccurate data
- Erasure of their data
- Restriction of processing
- Objection to processing
- Data portability
To exercise these rights, users may send a request to:
📩 info@fitobotanic.com
Users also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
9. Information security
FitoBotanic® adopts appropriate technical and organisational measures to ensure the security of personal data and prevent loss, misuse, unauthorised access, disclosure or alteration.
10. Cookies and similar technologies
The website uses first-party and third-party cookies.
Consent is managed through an explicit consent system in accordance with applicable law and is accessible at all times from the website.
Detailed information is available in the Cookie Policy.
11. Changes to the privacy policy
FitoBotanic® reserves the right to amend this Privacy Policy to adapt it to legislative changes or developments in its activity.
Any changes will be published on this page.
